WOW air ceased all operations on 28.03.2019.
Information for all WOW air passengers:
How will I reach my destination?
Passengers are advised to check available flights with other airlines. Some airlines may offer flights at a reduced rate, so-called rescue fares, in light of the circumstances. Information on those airlines will be published, when it becomes available.
What are my rights?
Passengers whose ticket was paid with a credit card are advised to contact their credit card company to check whether a refund of the ticket cost will be issued.
Passengers who bought their ticket from a European travel agent (within the European Economic Area) as a part of a package tour (a package which includes flights and accommodation or other services) are protected by the Package Travel Directive. Those passengers are advised to contact their travel agent to arrange an alternative flight.
Passengers who may have bought travel protection, or those passengers whose credit card terms may include such protection, may be entitled to claim compensation and assistance due to delays or travel disruption. However, such compensation is often limited.
Passengers may also be entitled to compensation from WOW air, including in accordance with European regulation on Air Passenger Rights. In case of a bankruptcy, claims should be filed to the administrator/liquidator.
Few airlines try to help WOW air passengers, here are their offers:
Icelandair announces Rescue Flights
As a result of WOW air’s operational halt, we have set up discounted Economy fares for stranded passengers en route to, from, or through Iceland.
These fares will only be available for passengers who have already embarked on their journey and have a return ticket with WOW air between 28 March and 11 April 2019.
The price for the discounted fare tickets, excluding taxes and fees:
- To/From Europe USD 60
- To/From North America USD 100
- Europe-North America/North America-Europe (VIA Keflavik) USD 160
The fare includes carry-on baggage of up to 10 kg and a checked-in bag of up to 23 kg.
We ask all stranded passengers who require assistance to fill out the form on Icelandair web site with information about your WOW air flight. Provide a copy of your WOW air, ticket and other supporting documents, and contact us by phone or on social media.
The discount fares are available from the following airports:
Europe: London - Copenhagen - Frankfurt - Amsterdam - Berlin - Brussel - Dublin – Paris – Hamburg – Glasgow – Helsinki - Oslo
USA & Canada: New York - Washington - Boston – Toronto – Edmonton
Wizzair announce Rescue Flights
If your flight from Reykjavík to London or Warsaw was canceled due to WOW Air's bankruptcy, check out Wizz Air's web page and book your flight for GBP 74.99/EUR 79.99* for the London route and EUR 99.99/PLN 429* for the Warsaw route.
One way price including taxes, administration, and other non-optional charges and one carry-on bag (max: 40x30x20cm). Trolley bag and each piece of checked-in baggage is subject to additional fees. The price applies only to bookings made on wizzair.com and the WIZZ mobile app. Number of seats at indicated prices are limited.
Flights are operated on these days:
London Luton: Monday, Wednesday, Thursday, Friday, Sunday
Warsaw: Monday, Tuesday, Thursday, Saturday
Photo: © Boštjan Henigman (SZG)